Privacy Policy


The protection of your personal data is of particular concern to us. Therefore, we process your data exclusively on the basis of legal regulations (GDPR, TKG 2003). In this data protection declaration, we inform you about the most important aspects of data processing within the framework of our website.

Our website can generally be used without disclosing personal data. Insofar as we gather personal data (for example, name, address, or e-mail addresses) on our website, this is done on a voluntary basis whenever possible. These data will not be shared with third parties without your express consent.

We point out that data transmission on the internet (e.g., during communication by e-mail) can have security gaps. It is not possible to completely protect data from access by third parties.

Objection is hereby expressed to the use of contact data published within the scope of the imprint obligation by third parties for sending unsolicited advertising and information material. The operators of the sites expressly reserve the right to take legal action in the event of unsolicited advertising information being sent, for example, in the form of spam mail.

Data Storage

We collect log data (name of the accessed website, file, date and time of access, amount of data transferred, status of access, browser type together with version, operating system, referrer URL, IP address, provider) only for statistical evaluations for the purpose of operation, security, and optimisation of the offer. These data are not merged with other data sources. However, we reserve the right to subsequently check the log data if there is justified suspicion of illegal use based on concrete evidence.

Furthermore, the following data are stored for the purpose of contract processing: name, address, billing address, delivery address, telephone number, e-mail address, articles ordered, invoices, delivery notes, credit notes.

The data that you provide are required for contractual fulfilment or for the implementation of pre-contractual measures. Without this data, we are not able to conclude a contract with you. Data will not be transferred to third parties, with the exception of the transfer of payment data to the processing bank/payment service providers for the purpose of charging the purchase price, to the transport company/shipping company commissioned by us for the delivery of the goods, and to our tax consultant for the fulfilment of our tax obligations.

In the event of a contract conclusion, all data from the contractual relationship will be stored until the expiry of the retention period under tax law.

Data are processed on the basis of the statutory provisions of § 96, Para. 3 of the TKG and Art. 6, Para. 1, Let. a (consent) and/or b (required for fulfilling the contract) of the GDPR.

Involvement of services and content of third parties

It can happen that content from third parties, such as videos from YouTube or maps from Google Maps, is incorporated within this website. This always requires that the providers of this content (hereinafter referred to as “third party providers”) perceive the IP address of the users. After all, without the IP address, they would not be able to send the content to the browser of the respective user. The IP address is therefore required for the display of this content. We make every effort to use only the content of those providers who use the IP address solely for delivering the content. However, we have no influence on it if the third party providers store the IP address, e.g., for statistical purposes. As far as I know, we clarify this for the users.

Web analytics

This website uses Google Analytics, a web analysis service provided by Google Inc, (1600 Amphitheatre Parkway Mountain View, CA 94043, USA; “Google”). The use includes the “Universal Analytics” operating mode. This makes it possible to assign data, sessions, and interactions across multiple devices to a pseudonymous user ID and thus to analyse a user’s activities across devices.

Google Analytics uses so-called “cookies”, text files stored on your computer that allow your use of the website to be analysed. The information generated by the cookie regarding your use of this website is usually transferred to a Google server in the USA and stored there. However, if IP anonymisation is activated on this website, Google will first truncate your IP address within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the USA and truncated there. The IP address provided by your browser within Google Analytics will not be merged with other Google data. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity, and to provide the website operator with other services related to website and internet usage. Our legitimate interest in data processing also lies in these purposes. The data sent by us and linked with cookies, user names (e.g., user ID), or advertising IDs will automatically be deleted after 60 months. The deletion of data for which the retention period has been reached occurs automatically once a month. Further information on terms of use and data protection can be found at or at

You can prevent the storage of cookies by selecting the appropriate settings in your browser software. However, we point out that if you do this, you may not be able to use all functions of this website in their full scope. You can also prevent Google from capturing data generated by the cookie and relating to your use of the website (incl. your IP address) and from processing these data by downloading and installing the browser add-on. Opt-out cookies prevent future capturing of your data when you visit this website. To prevent Universal Analytics from capturing data across different devices, you must perform the opt-out on all systems used. If you click here, the opt-out cookie will be set, and Google Analytics will be disabled.

The relationship with the web analysis provider is based on Privacy Shield. Data are processed on the basis of the legal provisions of § 96, Para. 3 of the TKG and Art. 6, Para. 1, Let. 1 a (consent) and/or f (legitimate interest) of the GDPR. Our concern in terms of the GDPR (legitimate interest) is to improve our offer and our web presence. Since the privacy of our users is important to us, the user data are pseudonymised.


Our website uses so-called cookies. These are small text files that are placed on your terminal by means of the browser. They cause no harm. We use cookies to make our offer user-friendly. Some cookies remain stored on your terminal until you delete them. They allow us to recognise your browser at your next visit. If you do not want this, you can set your browser to inform you about the placement of cookies and for you to decide which cookies to allow in individual cases. Disabling cookies can limit the functionality of our website.

Your Rights

In principle, you have the right to information, correction, deletion, restriction, data portability, revocation, and opposition. Should this be necessary, please contact our data protection project leaders directly.

If you suspect that the processing of your data violates data protection law or that your claims under data protection law have otherwise been violated in any way, you can complain to the supervisory authority (Österreichische Datenschutzbehörde, Hohenstaufengasse 3, 1010 Vienna,


If parts or individual formulations of this text are not legal, are no longer legal, or are not entirely legal, the content or validity of the other parts of the document remain unaffected by this fact.

You can reach us with the following contact details

VOACK Ges. m.b.H. & Co.
Lenzing 39
5760 Saalfelden

+43 (0) 6582 733 83

You can reach our data protection officer at

Updated on: 01.02.2020